This page covers how to reach us, what types of enquiries we handle, what to include in your message to get a useful response, and how long you can expect to wait for a reply. We are an editorial team, not a casino operator — if you have an issue with a casino account, deposit or withdrawal, you need to contact the casino directly. That distinction matters and we explain it in more detail below.
What we can help with
We receive enquiries across several categories. Knowing which category your query falls into helps us route it to the right person and respond more efficiently.
Editorial and accuracy enquiries
If you believe information in one of our reviews or articles is factually incorrect — a bonus wagering requirement has changed, a withdrawal limit has been updated, a casino has obtained or lost a licence — we want to know. We take accuracy seriously and investigate all factual challenges.
When contacting us about a factual error, include the specific page URL, the information you believe is incorrect, and where possible a reference to the current correct information from the operator’s own documentation. This allows us to verify the issue and update the content quickly. We aim to investigate and respond to accuracy challenges within five Australian business days.
Review requests
If there is a casino platform you would like us to review that is not currently covered on this site, you can suggest it through our contact form. We cannot guarantee that every suggested platform will be reviewed, but reader requests are a genuine input into our editorial calendar. Include the casino name, the URL and any specific aspects you would like us to focus on.
Privacy and data enquiries
For requests relating to personal information we may hold about you — including access requests, correction requests or privacy complaints — please mark your message clearly as a privacy enquiry. Privacy requests are handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We aim to acknowledge privacy requests within five Australian business days and respond in full within 30 days.
Partnership and commercial enquiries
Casino operators, affiliate managers and commercial partners can reach the partnerships team through the contact form. Please include the platform name, the nature of the proposed arrangement and a contact name and email address for follow-up. Commercial enquiries are handled separately from editorial operations — a commercial approach does not influence editorial coverage of a platform.
Technical issues with the site
If you encounter a technical problem while using this site — broken links, pages that do not load, formatting issues on specific devices or browsers — let us know. Include the page URL, the device and browser you were using, and a brief description of the issue. Screenshots are helpful if the problem is visual.
General enquiries
For anything not covered by the categories above, use the contact form and describe your enquiry as clearly as possible. We respond to all genuine enquiries, though response times for general queries may be longer than for editorial or privacy requests.
What we cannot help with
We are an independent information and review publisher. We are not a casino operator and have no authority over casino accounts, balances, withdrawals, bonus decisions or any other operational matter at the casinos reviewed on this site. The following types of enquiries are outside our scope and require direct contact with the relevant casino operator.
- Disputes about casino account closures or suspensions.
- Withdrawal delays or payment issues at a specific casino.
- Bonus disputes — forfeitures, wagering disagreements or free spins not credited.
- KYC verification issues or document submission problems at a casino.
- Login or password issues at a casino platform.
- Complaints about the conduct of a specific casino operator.
If you have a dispute with a casino operator and their internal complaints process has not resolved the issue, the appropriate escalation path is the regulatory authority under which the casino is licensed. For Anjouan-licensed casinos, disputes can be escalated to the Anjouan Offshore Finance Authority. For MGA-licensed casinos, the Malta Gaming Authority operates a formal complaints process. Contact details for the relevant regulator are typically available in the casino’s terms and conditions or on their licensing page.
Response times
We aim to respond to all enquiries within the following timeframes, measured in Australian business days (Monday to Friday, excluding Australian public holidays).
| Enquiry type | Acknowledgement | Full response |
|---|---|---|
| Accuracy and editorial challenges | 2 business days | 5 business days |
| Privacy and data requests | 2 business days | 30 days (as required by Privacy Act) |
| Review requests | 3 business days | 5 business days |
| Partnership and commercial enquiries | 3 business days | 5 business days |
| Technical issues | 2 business days | 5 business days |
| General enquiries | 3 business days | 7 business days |
Enquiries submitted on weekends or Australian public holidays are treated as received on the next business day. If your enquiry is time-sensitive, note this clearly in your message and we will prioritise accordingly.
How to write an effective message
The more specific your message, the faster and more useful our response will be. For editorial enquiries, include the exact page URL and the specific claim you are challenging. For technical issues, include the device, browser and operating system. For partnership enquiries, include the platform name and the specific type of arrangement you are proposing.
Messages that consist only of a casino name or a vague description of a problem — without a URL, specific detail or context — take longer to investigate and may receive a delayed or partial response while we seek clarification. Including the relevant detail upfront avoids that back-and-forth.
Language
We operate primarily in English and handle all editorial, privacy and commercial correspondence in English. If English is not your preferred language, you are welcome to write in another language — we will do our best to respond in kind or with translation assistance where possible, though response times for non-English correspondence may be longer.
Responsible gambling contacts
If you have arrived at this page because you are concerned about your own gambling or someone else’s, please do not wait for a response from us. The following organisations provide immediate, free and confidential support for Australians affected by gambling.
- Gambling Help Online: gamblinghelponline.org.au — 1800 858 858 (free call, 24 hours a day, 7 days a week)
- Lifeline Australia: lifeline.org.au — 13 11 14 (24 hours a day, 7 days a week)
- Beyond Blue: beyondblue.org.au — 1300 22 4636 (24 hours a day, 7 days a week)
- BetStop national self-exclusion: betstop.gov.au — 1800 238 786
These services are staffed by trained counsellors and are available immediately. We are an editorial team with standard business-day response times — support organisations are a far better resource for urgent gambling-related concerns.
Send us a message
Use the contact form below to reach us. Fields marked as required must be completed for your message to be submitted. We do not share contact form submissions with third parties except where required by law.
Your name, email address and message are the minimum required fields. Including the enquiry type from the categories above in your subject line helps us route your message to the right team member and respond more quickly.
If the contact form is not working correctly on your device, you can reach us directly by email at the address listed in our site footer. Include the same information you would put in the form fields above.
What happens after you contact us
When your message is received, you will receive an automated acknowledgement confirming that it has been logged. A member of the relevant team will then review your message and respond within the timeframes listed above. If we need additional information to investigate your enquiry, we will reply with specific questions rather than a generic holding response.
For accuracy challenges, our process involves verifying the specific claim against primary sources — casino terms documents, regulatory registers and direct platform testing where necessary — before updating content or responding with a finding. We do not update content based solely on an operator’s assertion that our information is wrong without independent verification.
All correspondence with us is treated as confidential. We do not share the content of enquiries, the identity of people who contact us, or the details of accuracy challenges with casino operators or any other third party, except where required by law.